WE AIM TO MAKE IT SIMPLE

Think Telecom was formed by like-minded individuals who want to deliver telecommunication services differently.

In its essence, Think Telecom has established itself as a leading technology company focused on providing small businesses with great value products and services. Having spent 20 years working in the telecoms industry, the management team at Think Telecom have seen the good, bad and ugly and decided to make things simple. We learnt how to apply best practice by learning from mistakes major providers make and how they deal with complaints from their customers. It’s not possible to be right 100% of the time, however it is important that we continue to develop our processes.

We work in an environment which is dynamic, with ever challenging new products connecting to our communications services. We are good at learning technology challenges to deliver better solutions for our customers. We made a conscious effort to not only keep up to date with technology changes, but to continue to provide better value to customers.

We understand that business owners may not be technology experts but rely on the technology to run their business. This is why we clearly communicate the change and create an environment where SMEs thrive.

There is an abundance of choice in the market, but our ability to perceive the real world is what set us apart. Our aim is that if we do our job correctly then your business will flourish.

Our Values

 

Focus has been shifted onto what a solution does and how much it costs, rather than what sort of experience it creates for the user, and that’s where we are different.  In a marketplace that has become increasingly commodity based, service has become an afterthought. Communication companies market themselves with cost as the key differentiator rather than what they can do differently.

At Think Telecom we understand that price is important, which is why our rates are some of the lowest in the marketplace, but we haven’t forgotten about the support you need.

We have made a commitment to ensure that every aspect of our customers journey is handled by staff employed in the UK, and that any enquiries or assistance that is requested is treated with the professionalism that we would expect to receive.

 

Perceptive – Because we are an SME we understand our clients.

Learning –We know new technology is confusing – we translate into clear practical advice.

Problem Solving – Passionate about providing a constructive positive solution. Backed by a flexible product set and commercial terms.

Attention to Detail – You may have a frustration or not know where the problem lies.

Language – Clear communication. A no-nonsense approach.

Emotion – Understanding what was right then may not be right now.

So good I didn't know it had happened! Jackie Wilson was very helpful as was Josh Popplewell. Very happy with everything, thanks guys for all your smiling help. Here's to a long friendship.

A seamless transfer.

Adrian Parker, January 2018

Couldn’t of asked for a better promise than what these guys delivered on. Josh Promised my Business would have a seamless transfer, my bills would be halved and nothing would change. Thumbs up to these guys!!

Fantastic service!

David Lastly, February 2018

Achieved what was wanted. BT kept sending letters and calling but was finally sorted out by the legal team.

Happy to Leave BT

Sarah Douglas from Sarah Brooke Flowers February 2018

Just want to thank your team for being very efficient and being true to your word. Many thanks!

Honest service

Donna from Designer Dogs, February 2018

I have had problems with changing from BT to Think communications and I only can say that every employee was very helpful, friendly and what ever the said was done within a couple of days! Thank you very much for the great service given to me!

First class customer service!

Julia Harwardt, February 2018

Did a great job for me and my business despite being in rural Norfolk!! Great service on the technical side, and great service on the legal side as well!! Reduced my final bill from my previous supplier from £200+ to almost nothing!! Great job guys well done!!!

Saved over £200!

John Wooddissee, December 2017